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frequently asked questions (faq)

Operating Hours

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What are the operating hours of Neo Tennis Arena?

Neo Tennis Arena welcomes you every day from 6 AM to 11 PM.

 

What’s the best way to contact you?

The most efficient way to reach us is via WhatsApp at +62 812-9993-8288. Feel free to contact us anytime!

 

 

Location

 

Where is Neo Tennis Arena located?

Neo Tennis Arena is conveniently situated at Jalan Adhikarya 1 No. 52, Kedoya Selatan, Jakarta Barat, Indonesia. You can find the exact location on Google Maps here)

 

Can you provide me with a site map?

Certainly! Please find our site map below:

NTA map

RENTAL FEE

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What are the rental fees for tennis courts?

The rental fees differ based on the time slot and day of the week:

Weekdays:

  • 6 AM to 4PM: IDR 180k per hour

  • 4 PM to 11 PM: IDR 275k per hour

Weekend & Public Holidays:

  • 6 AM to 11 PM: IDR 275k per hour

 

 

GENERAL RULES

 

Is it possible to secure a court reservation without making full payment in advance?

No, reservations are confirmed only upon receipt of full payment. We operate on a first-come, first-served basis.

 

Are there any restrictions on activities permitted on the tennis courts?

The tennis courts are exclusively designated for tennis play. Any other activity must be expressly permitted by Neo Tennis Arena in writing.

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SMOKING & DESIGNATED AREA

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Is smoking or vaping allowed near the tennis courts?

No, smoking and vaping are strictly prohibited in and around the court area, including cigarettes, cigars, e-cigarettes, and any smoking devices. There are, however, two designated smoking/vaping areas (marked with yellow boxes) located below:

smoking

CANCELLATION

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What is the cancellation policy?

Once a purchase is completed, refunds are not available. However, you can transfer your reservation to another party at the same or lower price than the original rental fee. Selling at a higher price is strictly prohibited.

 

 

COURT BOOKING

 

How can I book a tennis court?

Booking a court is easy and convenient. You can make reservations through our website, subject to court availability. Please note that reservations are confirmed only upon full payment.

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What payment options do you accept?

For your convenience, we only offer online booking and accept a diverse range of payment methods, including virtual account transfers from most major banks.

 

How far in advance can I book a tennis court?

You can secure your reservation up to 14 days in advance.

 

Is long-term booking an option?

Absolutely! We offer long-term booking options for members looking to secure permanent slots. You'll need to book and pay for the next two calendar months in advance to arrange this. Please get in touch with our concierge, and we'll be delighted to assist you!

 

Do you provide any additional services?

Yes, you can enhance your experience by booking add-ons such as showers, tennis balls, ballboys, and coaching sessions, all available at an extra cost. We highly recommend booking coaching sessions in advance, as last-minute availability might be limited. You can include other items during your online reservation or purchase them at our countr.

LIGHTING

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Is there lighting available for night play on the tennis courts?

Absolutely! Neo Tennis Arena provides cutting-edge international standard lighting for night play, featuring specialized reflectors to minimize glare. This service is complimentary, ensuring no additional cost to you. Our lighting system maintains an average lux of around 500, meeting the rigorous standards set by international tournaments. Notably, all our lights are dimmable, allowing us to cater to your individual preferences. Positioned strategically parallel to the courts, these lights guarantee an optimal and immersive playing experience for all our patrons.

 

 

RAIN CURTAIN

 

Does Neo Tennis Arena have a rain curtain in case of bad weather?

Absolutely! Neo Tennis Arena is equipped with a rain curtain for the courts, ready to be deployed anytime. Additionally, you can request our staff to deploy the curtains to shield against wind, ensuring your game continues smoothly regardless of the weather conditions.

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COURT SURFACE

 

What type of surface do the tennis courts feature?

We take pride in our courts, boasting a top-tier rubber acrylic surface meticulously laid on concrete slabs. The surface is expertly finished with a silicon polyurethane coating to enhance durability. Here's an interesting tidbit: our courts are crafted with nine remarkable layers of coatings, ensuring a high-quality and long-lasting playing experience!

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Could you please provide more details and characteristics of rubber cushion courts?

Certainly! NTA employs rubber material for its court surfaces, and one notable example is the iconic Melbourne Park, which features a ‘cushioned’ acrylic surface. This type of surface is synonymous with high-quality tennis in the minds of most Australians. It’s important to note that while these courts are considered premium, they are quite rare in Indonesia. Each court may have slight variations in playing characteristics, so you might need a bit of time to adjust to the bounce and speed of play. However, rest assured that we’ve meticulously tested these courts, and you should adapt in no time! These courts are constructed with a solid base of concrete, layered with a specialized rubber material. The rubber carpet provides ample cushioning, effectively reducing the impact of falls. This type of surfacing is particularly favorable for players who excel in powerful serves and aggressive shots. Additionally, it offers significant advantages to volleyers.

 

What are the benefits of using this material?

  • Durability and Springiness: The rubber surfacing is exceptionally durable and springy, even during high-intensity movements, without splintering.

  • Shock Absorption: The surface excels in absorbing shocks, significantly reducing the impact of injuries and falls, making it a highly safe choice.

  • Resistance to Cracks: The robust rubber material resists cracks caused by extreme temperatures, ensuring minimal wear and tear over time.

  • Anti-Skid Properties: The surface material provides excellent traction, offering maximum grip during gameplay and enhancing player stability.

  • Water and Sweat Resistance: These courts can withstand water spills and sweat buildup, maintaining their performance even in humid conditions

 

 

HOSTING A TOURNAMENT

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Is it possible to host a tennis tournament at Neo Tennis Arena?

Certainly! Neo Tennis Arena warmly welcomes tennis tournaments. For detailed information about available dates and specific requirements, please don't hesitate to contact us. We're here to assist you every step of the way.

 

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COACHING & ACADEMY

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Are academy programs or classes available? 

Certainly! We are thrilled to announce our partnership with West Tennis Academy, Indonesia's premier tennis academy, as our flagship program. Stay tuned for exciting updates and details – there's more to come!

 

 

Looking for coaching or a hitting partner? 

Certainly! When booking your courts, discover our diverse coaching options. Explore each coach's profile, rate, and availability, empowering you to find the perfect match for your requirements!

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Am I allowed to bring my personal coach to the tennis courts?

Absolutely, you can bring your own coach to Neo Tennis Arena. However, to ensure smooth coordination, your coach must be registered with us and adhere to our partnership Terms and conditions. Booking your coach's services can be easily done through our system. Have your coach contact us, and we'll make the necessary arrangements! Please be aware that a 10% commission is deducted from your coach's fees for this service.

 

 

What are the consequences of violating the no-coaching policy? 

Coaching by external coaches is strictly prohibited unless authorized by Neo Tennis Arena. Violators may face immediate termination of their rental period without a refund.

 

 

FACILITY INFO


Am I held accountable for any damages that occur during my rental period?

Yes, the renter is responsible for any damage to the tennis court or its facilities, excluding normal wear and tear, throughout the rental period.

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Why did you opt for an aluminum structure with a membrane for Neo Tennis Arena?

We made this choice with your playing experience in mind! While aluminum structures with membranes come at a higher cost than steel structures with conventional roofs, they offer unparalleled benefits. The aluminum structure allows us to achieve maximum clearance, meeting international standards. Notably, the absence of pillars apart from the edges creates an undisturbed, expansive open space accommodating four courts! This design choice enhances air circulation, provides gentle, indirect lighting, and minimizes sound pollution during rainfall. The membrane acts as a natural dampener, reducing rain noise and ensuring a serene playing atmosphere for our patrons.

 

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What is the purpose behind creating Neo Tennis Arena?

Our mission is to craft a tennis haven in Indonesia, offering a premium and inclusive experience at affordable rates. We believe in tennis for everyone, regardless of age or skill level. That's why we provide highly competitive off-hours pricing, ensuring accessibility to all. Our commitment to excellence is reflected in our state-of-the-art facilities, including:

  • Rubber Acrylic Cushion Courts: We've chosen the most advanced and arguably the most expensive court option to provide the best playing experience and ensure safety.

  • Semi-Indoor Courts with Cutting-Edge Features: Our courts are semi-indoor with a membrane roof and rain curtains, eliminating pillars between courts. This design maximizes air circulation, provides indirect lighting, and offers protection from rain and wind.

  • International Standard Clearance: We adhere to international standards, ensuring a level playing field for all our players.

  • Tournament-Grade Lighting: Our courts are equipped with lighting fixtures designed to tournament standards. Each light features reflectors, minimizing glare, and all translucent membranes are positioned parallel to the courts, maximizing indirect lighting.

Moreover, our meticulous attention to detail extends to our amenities, including a chic café, a serene modern garden, a warm and inviting reception area, a professional shop, well-appointed restrooms, and luxurious shower suites. At Neo Tennis Arena, we are dedicated to redefining the tennis experience, making it enjoyable, accessible, and world-class for everyone.

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CAFE 

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When is the cafe at Neo Tennis Arena open?

The cafe welcomes guests every day from 6 AM to 10 PM. For the most current information, please visit our website or reach out to us directly. We're here to assist you!

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What does Neo Bar offer?

At Neo Bar, we pride ourselves on offering a diverse selection of beverages, including artisan coffee, refreshing tea, energizing sports drinks, wholesome milk, and water. Indulge in our delectable range of pastries and be sure not to miss our exceptional sushi – it's the perfect way to enhance the joy after a thrilling tennis match!

 

 

Am I allowed to bring outside food into the cafe?

Policies regarding outside food may vary; it's best to consult the cafe staff for specific rules. Rest assured, our cafes at Neo Tennis Arena offer a diverse selection of delectable food and beverages to satisfy your cravings.

 

 

PARKING 

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Is parking available, and is there a fee?

Certainly, ample parking facilities are provided for your convenience, with a nominal fee applicable.

 

 

EVENT RENTAL 

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Is it possible to rent the facility for a private event?

Absolutely, Neo Tennis Arena provides event rental services tailored to your needs. For comprehensive information on availability, pricing, and requirements, kindly get in touch with us. We look forward to assisting you in creating a memorable event!

 

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